- Handling of your customer’s backlog queries of unresolved escalation and complaints which will give us insight to what is working well and what needs further improvement to make the customer experience better.
- Allowing your company to meet on service-level agreement (SLA)
- Develop a service recovery program to fix the problem and make amendments for the failure in customer service.
What we offer
At BNT Pinnacle we foster a caring culture ,rooted in empathy and always hands on engaging with our agents and working closely with our clients.
Customer Care Services
Delivering seamless customer services at every touchpoint. Ensuring an exceptional experience with each interaction. We scale and flex on-demand to fulfill your business needs across all channels.
Our Services includes
Customer Service
Our coaching programme is aimed at overall improvement of personal and job satisfaction for your employees which will results in business growth. Coaching in the business world is absolutely essential.
Our Coaching program is tailored to bring the below results
- Build and sustain the moral of your employees
- Improve employees productivity
- Decrease staff absenteeism
- Improve employee health behaviors
We provide contract-to-hire
This service provides the opportunity to evaluate employees technical skills, soft skills and cultural fit with your organization prior to committing to a full-time employment.
Our Services Offers you:
- Highly skilled agents with long-term commitment
- Grants you the opportunity to evaluate long-term value
- No long-term commitment
- Convert to permanent hire at your own discretion
Data Management Services
We offer data management services, which gives enterprise and organization a 360 degree view of their customers, a visibility required to gain deep, critical insight that gives brands a competitive edge in the market.
- Our services Includes:
- Data Governance
- Data quality management
- Master and metadata management
- Data integration
- Data migration
- Data enrichment
- Data extraction
- Data Security
Administration Services
We help client to plan, direct and coordinate supportive services of your organization while you focus on the important task of your business. We offer:
- Composing/typing of letters
- General correspondence
- Customer service and follow up
- Document scanning and filing
- Communication
- Edit/format of documents
- Answer customer emails and telephones calls
- Resolve complaints and queries
- Internet research
Data Capturing
We provide data capturing services which allows us to integrate your company information into your operating system. This service will relieve our client from laborious tasks of extracting data from forms and documents and save you time and money.
Data capturing describes the process of collecting, formatting, arranging, and storing data electronically in ways that make it easy to search for information and retrieve the data as needed.
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